This contract has been drawn up in accordance with the Regulation on the Implementation Procedures and Principles of Distance Contracts published in the Official Gazette dated 13.06.2003 and numbered 25137, in accordance with the obligation to conclude a contract for sales made over the internet, and the articles are as follows.
ARTICLE 1 - SUBJECT
The subject of this contract covers the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers No. 4077 on the Implementation Principles and Procedures of Distance Contracts regarding the sale and delivery of the product sold by the SELLER to the BUYER, whose qualities and sales price are specified below.
ARTICLE 2.1 - SELLER INFORMATION
Title : Clemente Kozmetik
Address : Odabaşı Mahallesi 35. Sokak No:7-1D Antakya HATAY
Phone : +90 (850) 305 13 56
Email: info@clemente.com
ARTICLE 2.2 - BUYER INFORMATION
The address and contact information of the person who is a member of the www.clemente.com shopping site as a customer is taken as a basis.
ARTICLE 3 - CONTRACTUAL PRODUCT INFORMATION
It consists of the type, quantity, brand/model, color, quantity, sales price, payment method, and information at the time of the end of the order of the Good/Product/Service.
ARTICLE 4 - GENERAL PROVISIONS
4.1 - The BUYER declares that he has read and informed all the preliminary information regarding the basic characteristics, sales price, payment method and delivery of the product or products that are the subject of the contract specified in Article 3 and gives the necessary confirmation in electronic environment.
4.2 - The product or products subject to the contract shall be delivered to the BUYER or the person/organization at the address indicated within the period specified in the preliminary information, depending on the distance of the BUYER's residence for each product, provided that it does not exceed the legal 30-day period. This period can be extended for a maximum of 10 days, provided that the BUYER is notified beforehand.
4.3 - If the product subject to the contract is to be delivered to a person/organization other than the BUYER, Clemente Kozmetik cannot be held responsible if the person/organization to be delivered does not accept the delivery.
4.4 - Clemente Kozmetik is responsible for the delivery of the contracted product in a sound, complete and in accordance with the qualifications specified in the order.
4.5 - For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to the Clemente Kozmetik contact address, and the price must be paid by one of the payment methods preferred by the BUYER, such as Virtual Pos and money order. If, for any reason, the product price is not paid or canceled in the bank records, Clemente Kozmetik is deemed to be released from the obligation to deliver the product.
4.6- When your payment card information is requested, you must be fully authorized to use the card to which you will provide information. The card must have a sufficient limit to process the amount you will pay.
4.7- Clemente Kozmetik is obliged to notify the BUYER of the situation if it cannot deliver the product subject to the contract within the period due to force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. In case the BUYER cancels the order, the amount paid is paid to him in cash and in full within 10 days.
4.8 - This contract becomes valid after it is signed by the BUYER and sent via fax or mail using Clemente Kozmetik communication channels.
4.9-When you select the product you want to order, the total amount you have to pay, VAT, or shipping fee (if any) will be displayed, regardless of the prices you have seen or heard before. Unless otherwise stated on the site, all amounts are shown in the official currency of the Republic of Turkey. As stated in Article 3.1, this is the total amount you will pay for the product you ordered to be delivered to you.
4.10- You can make your order payments with your Credit Card or Money Order.
4.11 - Users declare and accept that all the information they provide to purchase the Products Ordered from Us is correct and complete. www.clemente.com reserves the right to perform identity checks to verify this information.
4.12 - Ordering from the Site means that you have placed the order by accepting these General Terms of Use. It is your responsibility to review these General Terms of Use each time you place an order.
4.13 - Your order remains valid until you give the order confirmation or, where applicable, cancel the order.
4.14 - We are under no obligation to provide you with the products until we accept your order. Any communication (e-mail, telephone, fax, verbal, etc.) that does not clearly indicate that the order has been accepted or that does not constitute an order confirmation does not mean that your order has been approved and is only informative. This information may contain content about the order number or details. We have the right to refuse to accept any of your orders for any reason (eg out of stock); In similar cases, we may be able to offer you an alternative product, for which you may need to re-create the order.
4.15 - When we accept your order, the Contract of Sale is concluded and our obligation to provide the products to you begins legally. Order acceptance begins only when we receive the "Order Confirmation" notice to you via email and we expressly indicate that we accept your order. We may send you the invoice at any time after we receive your order, without affecting your obligation to pay us upfront. Our right not to process your order until we accept your order. As reserved, you reserve the right to cancel your order.If you or we cancel the order prior to your acceptance of the order, the payment we received will be refunded to your credit card or the method you used to pay.
4.16 - When you realize that there is an error in your order after placing the order, we request you to inform info@clemente.com immediately. Unfortunately, there is no guarantee that the updates you will specify in your order can be made.
4.17 - While we strive to ensure that the price shown to you is always the correct price, price confirmation only takes place as part of our order acceptance. In case of any price changes, we will notify you of the current price and confirm whether you wish to continue with your order.
4.18 - The Sales Contract is only related to the products that we have confirmed to be supplied in the order confirmation. We are under no obligation to provide you with any product that is not included in the order confirmation.
4.19 - Users are obliged to provide accurate, complete and up-to-date information to us, our agent or the site. Information changes must be notified to us, our attorney or the site immediately.
ARTICLE 5 - RIGHT OF WITHDRAWAL
5.1 - According to the Consumer Law, the "Right of Withdrawal without Reason" is valid within the first 7 (seven) business days when you receive the product.
5.2 - Issues that users should pay attention to;
The product must be returned as received. (Items with a shipping label affixed on the original box and taped with shipping duct tape are not acceptable.)
Returns without invoice and cargo delivery report are not accepted.
The shipping cost of the product returned due to the right of withdrawal is borne by the BUYER. In addition, the consumer cannot use the right of withdrawal for the goods produced in accordance with the special requests and demands of the consumer or made personal by making changes or additions.
5.3 - Your orders go through quality control before they are packed and delivered to the cargo. However, in case of any defect or defect caused by the product, you can make your returns within seven (7) days from the delivery date of the product you received.
What should I do if my order is missing from the cargo?
5.4 - After checking your order, sign it and receive it. If there is any confusion or deficiency in your cargo, you should return it to the cargo officer by keeping a report before receiving it.
Shipping your return:
ARTICLE 6 - DELIVERY
6.1 - The products you order from info@clemente.com will be delivered to the delivery address you specified in the order. Although the option of receiving your package from the cargo branch is not offered, we will not be responsible for the delivery of the product to a person other than the specified name.
6.2 - The products you order may be shipped at different times according to the supply times. As soon as possible following the supply process, your products will be shipped to the address you have specified with the courier company we have contracted with. Although this is the procedure we normally apply, there may be delays in procurement processes and these times may vary. In such cases, we are under no obligation to notify you.
6.3 - Following the delivery of your order to the cargo company, the Site will send an information message to the User's registered e-mail address.
6.4 - Your orders leave our warehouse after quality and damage control and are delivered to the cargo company undamaged. When the order is brought to your address by the cargo officer, for the products that may be damaged during transportation and all other receipts due to the nature of your order, you must check the outer package for damages and in such a case have a damage determination report prepared. In the explanation to be used in this report, it should be clearly stated that the product was inspected during delivery and it was determined that it was damaged. Damaged products should be delivered to info@clemente.com using the delivery company. If you do not declare the damage of the product with a report as stated, it is considered that you have received the product in its outer package.
6.5 - Although the delivery time may vary according to various regions and product categories in Turkey, it is planned that your orders will be delivered to your address within four working days at the latest.
6.6 - The user is obliged to provide the correct and complete address information to the site in order to minimize the delays that may occur in the delivery period. The site is not responsible for delays caused by address notification.
ARTICLE 7 - GENERAL CONDITIONS
7.1 - Although users do not have to open an account to browse the www.clemente.com site, a user account registration is required to place an order. User registration is a free and very easy process.
7.2 - No text, description, visual or image published on www.clemente.com can be used, published, copied or reproduced without the permission of www.clemente.com.
7.3 - www.clemente.com reserves the right to change the prices, images, features and all other information published on the site without prior notice.
7.4 - In case the users do not comply with the obligations or clauses specified in this agreement, they may be prevented from receiving services from the www.clemente.com website or their memberships may be cancelled.
7.5 - Users accept and declare in advance that in disputes arising from their transactions, Clemente Kozmetik's commercial books and computer records will constitute valid, binding, definitive and exclusive evidence within the meaning of Article 193 of the HMK.
ARTICLE 8 - CONTACT
8.1 - You can reach us at the Customer Service number +90 (850) 305 13 56 or info@clemente.com.
www.clemente.com reserves the right to unilaterally change and update these terms and conditions at any time without prior notice.
Users who use or browse the www.clemente.com site are deemed to have read, understood and accepted these terms.
In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts are authorized up to the value announced by the Ministry of Industry and Trade.
In the event that the order is concluded, the BUYER shall be deemed to have accepted all the terms of this contract.
